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Frequently Asked Questions
Shipping & Returns
Yes, we export our furniture to various countries worldwide. All shipments are arranged using container loads (20 ft, 40 ft, or 40 ft HQ), and we follow standard international shipping practices.
Our business term is FOB (Free On Board). That means we will handle the goods up to the port of shipment, and buyers are responsible for freight, insurance, and import duties in their respective countries.
As an international exporter, returns are generally not accepted unless the item arrives in damaged condition due to production defects. All claims must be reported immediately with supporting documentation and photos.
Payment
We accept T/T (Telegraphic Transfer) as our standard payment method.
Yes, a deposit is required before production begins. The balance payment must be settled prior to shipping.
We value long-term partnerships. Special terms may be considered for repeat or bulk buyers upon mutual agreement.
Orders & Returns
Our minimum order is:
1 x 20 ft container (33.2 m³)
1 x 40 ft container (67.2 m³)
1 x 40 ft HQ container (76 m³)
You may order the same item or a mix of different items.
Yes, sample orders are accepted. Buyers must cover the production and shipping costs.
Absolutely. We accept custom designs or modifications based on client needs. Send us your design or concept for review and quotation.
About Ecomlab
Qirana Furniture is an experienced manufacturer and exporter of premium teak and hardwood furniture, established in 2001. We focus on quality, sustainability, and customer satisfaction.
Our teakwood is sourced from Perhutani, the Indonesian State Forestry company, which guarantees legal and sustainable plantation wood.
Yes, all our wood is kiln-dried to reduce moisture content, prevent cracking, and ensure long-lasting quality in various climates.
Other Questions
Yes. Please contact us via email or WhatsApp to request our latest product catalog in PDF format.
Factory visits are welcome by appointment. We are located in Indonesia and would be happy to host serious buyers or agents.
Yes, we offer OEM services for businesses who wish to sell under their own brand name.